Shipping and Returns policy
Last updated: 3rd November, 2025.
1. Shipping Information
1.1 Coverage Area
We currently ship within Nigeria only.
International shipping will be announced once available — please check our website or social media pages for updates.
1.2 Processing Time
- Orders are processed within 1–3 working days after payment confirmation.
- Orders placed on weekends or public holidays will be processed on the next business day.
1.3 Delivery Time
Delivery typically takes 2–7 working days, depending on your location within Nigeria and courier efficiency.
We’ll notify you once your order has been shipped and provide tracking details (if available).
1.4 Delivery Partners
We work with trusted third-party courier companies to ensure safe and timely delivery.
Zenfit is not responsible for delays caused by courier operations, weather conditions, or incorrect shipping information provided by customers.
2. Shipping Fees
Shipping costs vary by destination and order weight.
Your total shipping cost will be displayed at checkout before payment confirmation.
Occasionally, we may offer free shipping promotions, which will be clearly communicated on our website or social media platforms.
3. Order Tracking
Once your order has been shipped, you will receive a confirmation email with your tracking number or delivery details.
If you experience issues tracking your order, please contact us at officialzenfitness@gmail.com.
4. Incorrect or Incomplete Address
Please ensure your delivery information (address, phone number, and contact name) is accurate.
ZenFit is not responsible for lost or delayed orders due to incorrect or incomplete addresses provided by customers.
If an order is returned to us due to an incorrect address, reshipping costs will be borne by the customer.
5. Returns and Exchanges
5.1 Eligibility for Returns
If you are unsatisfied with your purchase, you may request a return or exchange within 3 working days of receiving your order.
To qualify:
- The product must be unused and in its original packaging.
- The item must be in the same condition as received — unworn, unwashed, and without damage.
- Proof of purchase (receipt or order confirmation email) must be provided.
5.2 Non-Returnable Items
The following items cannot be returned or exchanged:
- Products marked as “Final Sale”
- Items damaged due to misuse, wear, or improper handling
- Gift cards or promotional items
5.3 Return Process
- Email officialzenfitness@gmail.com with your order number, item name, and reason for return.
- Our team will review your request and provide return instructions.
- Once we receive and inspect the item, we’ll notify you about the approval or rejection of your refund.
5.4 Refunds
Approved refunds will be processed within 7–10 working days after the returned item is received.
Refunds are made to the original payment method used.
Shipping fees are non-refundable.
5.5 Exchanges
If you prefer an exchange (for size, color, or product), we’ll process it once we receive the returned item, provided it meets our return conditions.
Customers are responsible for any additional shipping fees related to exchanges.
6. Damaged or Incorrect Items
If your order arrives damaged or you receive the wrong product, please contact us within 48 hours of delivery.
Send clear photos of the product and packaging to officialzenfitness@gmail.com so we can resolve the issue promptly.
7. Contact Us
For all shipping or return-related inquiries, please reach out to:
📩 officialzenfitness@gmail.com
